Shipping Policy

Last updated: October 19, 2026

Thank you so much for shopping at Hellopapercat! ♡ Every order is carefully packed with love from our little stationery shop in California.

Processing Times

Our standard order processing time is 3–4 business days (Monday–Friday), excluding holidays.

We do not process or ship orders on weekends. Orders placed on Saturdays, Sundays, or holidays will begin processing on the next business day.

During major sales, new releases, and busy holiday seasons, processing may take a little longer. We appreciate your patience and support!

Please remember that processing time is separate from shipping transit time.

Domestic Shipping (United States)

We ship throughout the United States.

Shipping costs and available delivery methods are displayed at checkout.

Delivery times vary depending on your location and the shipping carrier. Estimated delivery dates are not guaranteed.

International Shipping

International shipping is available to eligible destinations shown at checkout.

International orders may experience longer delivery times due to customs processing and local postal services.

Customers are responsible for applicable customs duties, import taxes, and other fees unless otherwise stated at checkout.

Tracking Information

Tracking information will be provided when available for your selected shipping method.

Some economical shipping options may include limited tracking or no tracking.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order!

If you notice a mistake, contact us as soon as possible. We'll do our best to correct it before your order ships.

Once a package has been shipped, we cannot guarantee address changes.

Delayed, Lost, or Missing Packages

Occasionally, packages may experience delays due to weather, postal service disruptions, or other circumstances outside our control.

If your package is significantly delayed or appears to be missing, please contact us with your order number.

We'll do our best to help investigate and find an appropriate solution.

If your package is marked as delivered but you haven't received it, please check your mailbox, surrounding delivery areas, and with household members before contacting us.

Digital Products

Digital downloads and printables are delivered electronically and do not require shipping.

Questions?

If you have any questions or concerns about your order, please reach out through our shop's contact page.

We're always happy to help! ♡

Thank you for supporting Hellopapercat and our little world of cute stationery!